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Team Leader: Customer Care

Old Mutual South Africa

Job Description

To effectively lead and motivate the client services team to ensure performance targets are achieved in line with Old Mutual Insure values and culture.

Manage quality client services.
Recruit, coach, develop and motivate staff to ensure they deliver the required customer experience, quality of service and personal targets.
Ensure a consistent, detailed understanding amongst all client services team members of the operational shifts, commissions, targets, products, business rules and conditions.
Communicate nature, rules and all related information for campaigns and interventions to client services team.
Monitor and manage targets, accomplishments, related incentives and team expense budget against set targets.
Manage resource capacity planning and utilisation to support the achievement of targets, volumes, operational budgets and campaign plans.
Identify opportunities to improve and expand product and service offerings.
Actively manage and report on the achievement of targets.
Resolve customer queries or complaints where necessary.

To apply for this job please visit oldmutual.wd3.myworkdayjobs.com.

To apply for this job please visit oldmutual.wd3.myworkdayjobs.com.

Contact us

Old Mutual South Africa

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