Consultant: OMBC Services

  • Full Time
  • Anywhere
  • Full Time
  • Anywhere

Website OldMutualSA Old Mutual South Africa

Job Description

Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs).

  • Telephonically guide customers through the product offering, pricing, terms and conditions.
  • Take ownership of queries and ensure they are resolved timeously and effectively.
  • Handle urgent and complex enquiries and requests received telephonically and via email.
  • Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.
  • Maintain the outlined QA average on all calls.
  • Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
  • Accurately and efficiently capture all customer data.
  • Finalise calls at point of contact, where possible.
  • Forward accurate policy documents to customers within mandated timeframes.
  • Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.

Job Requirements & Qualification

  • NQF 5 Insurance Qualification
  • 3-5 Insurance Experience



Higher Certificate: Insurance (Required)

Closing Date

13 October 2021

To apply for this job please visit oldmutual.wd3.myworkdayjobs.com.

Old Mutual

To apply for this job please visit oldmutual.wd3.myworkdayjobs.com.

Contact us

Old Mutual South Africa

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