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Contact Centre Consultant- Talent Pool

Discovery Limited

Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.
Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Writing and reporting
  • Analysing
  • Deciding and initiating action
  • Working with people
  • Achieving personal work goals and setbacks
  • Following instructions and procedures

Skills

  • Excellent verbal and written communication skills;
  • Excellent administration skills;
  • MS Office and PC literate
  • Time Management

Personal Attribute and Skills:

  • Customer Centric
  • Empathetic
  • Education and Experience

Education:

  • Matric with Mathematics or Accounting
  • Having a achieved a minimum of 50% in English in Matric
  • Basic MS Office Skills

Experience

At least 12 months working experience in a customer services environment
Advantageous
The Business Writing Skill

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Apply now

To apply for this job please visit careers.discovery.co.za.

Discovery Limited

To apply for this job please visit careers.discovery.co.za.

Contact us

Discovery Limited

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