User Experience (UX) Writer

Website Capitec Bank

Purpose Statement

  • To craft the copy that appears throughout the interface of Capitec digital products (websites, mobile apps, etc.) so that the client is guided through the interface in an intuitive manner.



  • 5+ years’ experience as a writer, specifically within UI/UX/products and teams.
  • At least 5 years of which in a digital space and 3+ years plus experience in User Experience/ User Interface Design.
  • Developing content strategy for a range of digital touchpoints.
    Of a wide / varied range of products.
  • Proven exposure to a variety of brands, brand work and/or retail accounts
    Creating, applying and protecting company voice & tone style guide


  • Experience in at least 2 years’ experience working on multiple accounts/brands and disciplines in the financial sector
  • Strong writing background to support UX methodologies

Qualifications (Minimum)

  • National Diploma in Design or Journalism & Media

Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Design or Journalism & Media



  • Brand awareness and importance and the reputational risk attached to UX writing and design.
    Of psychology and/or anthropology (with a focus on writing) as it pertains to CX/UX principles.
    English grammar that’s balanced by an even stronger grasp of how people actually talk / communicate in plain language
  • Strong English language usage, spelling, grammar rules, etc.
  • Writing for digital products for various form factors (web/app) both for short form and micro-copy
  • Writing micro-copy for UI features and components
  • Copywriting techniques and methodologies
  • Conceptualising, Brainstorming methods and techniques
  • Current affairs, including industry and market awareness
  • Understanding of Agile Practices and working in the context of multiple feature teams.
  • Tools related to the industry (i.e. Invision)
  • Protocol development and execution for copy / content options through user surveys or interviews or A/B testing.
  • Understanding of Personas development and how this translates to copy and content


  • Understanding of South African vernacular languages to support communicating in plain language
  • Capitec Bank’s products and services
  • Capitec Bank’s history and internal structure
  • Adobe Creative Cloud, Sketch, Abstract


  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Attention to Detail
  • Problem solving skills
  • Interpersonal & Relationship management Skills
  • Presentation Skills
  • Business writing skills


  • Creating and Innovating
  • Analysing
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Delivering Results and Meeting Customer Expectations
  • Coping with Pressures and Setbacks
  • Deciding and Initiating Action
  • Writing and Reporting

Conditions of Employment

  • Clear criminal and credit record
  • A valid driver’s license and own vehicle is required
  • Willingness to work or be available overtime and / or weekends frequently
  • Willingness to travel nationally and internationally when required
  • Contact the job poster
  • Nadine van Wyk

To apply for this job please visit careers.capitecbank.co.za.

User Experience (UX)

To apply for this job please visit careers.capitecbank.co.za.

Contact us

Capitec Bank

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