Accounts and Back-Office Administrator


Help us create a well-oiled client accounts and back-office administration function that ensures client account queries are handled effectively and professionally, and that our teams have the support resources they need to succeed. Your mission is to assist clients and affiliates with activating, changing and paying for their subscriptions, and to assist different teams in the company with administrative functions.


  • Provide clients with a world-class experience when they engage with us to query their account balance, request invoices, statements and refunds, activate or change their subscriptions, or otherwise reach out to us with a financial query on their account. You will work as part of the Client Service Team, and will manage client requests using Salesforce Service Cloud as case management software.
  • Help ensure timely and accurate payments to the sales team, affiliates and part-time teachers, by preparing well-organised, logical and accurate MS Excel spreadsheets using data from Salesforce and the CambriLearn platform.
  • Manage the process of ordering textbooks for CambriLearn teachers, and tracking these valuable assets, to enable our teachers to perform at their best.
  • Perform various financial tasks associated with client accounts, such as allocating receipts, calculating refunds, and preparing quotes, invoices and statements.
  • Perform various administrative tasks to enable our team to succeed, such as ordering company debit cards and ensuring the office is well stocked with supplies. You will be expected to work effectively with team members across different departments and from different backgrounds.
  • Actively seek out opportunities to improve the processes related to client accounts, investigate errors and discrepancies, and identify inefficiencies, so that we build a world-class accounts administration function.


  • Good working knowledge of basic Accounting
  • Proficient in MS Excel
  • Highly organised, and loves organising
  • Empathetic communicator and enjoys interacting with clients
  • Excellent verbal and written communication skills
  • Comfortable working in a fast-paced, constantly changing environment
  • Good problem solver, able to work through complex problems
  • Enjoys working with software and a quick tech learner
  • Great at working independently and being self-motivated
  • Logical, analytical and methodical
  • Comfortable with receiving critical feedback and has a desire for ongoing improvement
  • Excellent at time management and proactively reaching out for help and coaching


  • Some formal tertiary education in accounting
  • A minimum of 2 years’ experience in a client service role
  • Demonstrated history of hard work
  • Prior experience with case management softwar


To apply for this job please visit www.cambrilearn.com.


To apply for this job please visit www.cambrilearn.com.

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